Refund Policy

Last Updated: January 1, 2025

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date.

1.1 Eligibility Requirements

To qualify for a refund under our 14-day guarantee:

• The refund request must be submitted within 14 calendar days from the purchase date
• The request must be made through our official refund request process
• You must provide your order number and registered email address
• The course must have been purchased directly from mathlearningpro.com

1.2 No Questions Asked

Within the 14-day window, we process refunds without requiring detailed explanations. However, we appreciate feedback about your experience to help us improve our courses.

2. Refund Process

2.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email our support team at [email protected] or call +1-351-673-1513
2. Provide Details: Include your order number, registered email address, and purchase date
3. Confirmation: You will receive a confirmation email within 24 hours acknowledging your request
4. Processing: Refunds are typically processed within 5-7 business days
5. Credit: Funds will be returned to your original payment method within 7-10 business days after processing

2.2 Processing Timeline

2.3 Refund Method

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards: Credited back to the same card
• PayPal: Returned to your PayPal account
• Other Payment Methods: Processed according to the payment provider's policies

We cannot issue refunds to different payment methods or accounts than those used for the original purchase.

3. Exceptions and Limitations

3.1 Non-Refundable Items

The following items and situations are NOT eligible for refunds:

• Courses accessed after 14 days: Requests made more than 14 days after purchase
• Promotional or discounted courses: Courses purchased during special sales or with discount codes exceeding 50% off (unless specified otherwise in the promotion)
• Gift purchases: Courses purchased as gifts for others (the recipient may request a refund within their 14-day window)
• Third-party purchases: Courses purchased through affiliate sites or third-party platforms
• Repeated refund requests: Multiple refund requests from the same user may be denied to prevent abuse

3.2 Abuse Prevention

To maintain fairness for all customers, we monitor refund patterns. We reserve the right to deny refunds if we detect:

• Multiple refund requests from the same user across different courses
• Completion of significant course content before requesting a refund
• Evidence of content downloading or copying before refund request
• Suspicious patterns suggesting fraudulent behavior
• Violation of our Terms and Conditions

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Technical Issues: If you experienced significant technical problems affecting your course access
• Course Changes: If substantial course content was removed or modified after your purchase
• Billing Errors: If you were charged incorrectly

Partial refund amounts and eligibility are determined on a case-by-case basis at our discretion.

5. Course Bundle Refunds

For purchases of multiple courses (bundles):

• Within 14 days: Full refund available for the entire bundle
• Individual course refunds: Not available for courses purchased as part of a bundle
• Partial bundle use: If you've significantly accessed only one course in a bundle, we may offer a partial refund at our discretion

6. Subscription and Recurring Payments

If we offer subscription-based access in the future:

• Monthly subscriptions: Cancel anytime; no refunds for the current billing period
• Annual subscriptions: Pro-rated refunds may be available within the first 14 days
• Auto-renewal: You are responsible for canceling before the next billing cycle to avoid charges

Note: Currently, Math Learning Pro offers one-time course purchases with lifetime access, not subscriptions.

7. Technical Issues and Support

7.1 Resolution Before Refund

Before requesting a refund due to technical issues, we encourage you to:

• Contact our technical support team
• Allow us 48 hours to resolve the issue
• Try accessing courses from different devices or browsers
• Check your internet connection and system requirements

Most technical issues can be resolved quickly with our support team's assistance.

7.2 Service Outages

In the event of extended service outages or unavailability:

• We will extend your access period by the duration of the outage
• For outages exceeding 48 hours, partial refunds may be considered
• Scheduled maintenance periods (announced in advance) are not eligible for refunds

8. Satisfaction Guarantee Details

8.1 Our Quality Promise

We are committed to providing high-quality educational content. Our courses feature:

• Expert instructors with verified credentials
• Comprehensive, well-structured curriculum
• Regular content updates and improvements
• Responsive customer support

8.2 Course Previews

To help you make informed decisions:

• Detailed course descriptions are available on all product pages
• Course syllabi outline all topics covered
• Sample lessons may be available for preview
• Student reviews and ratings are displayed for transparency

We encourage you to review all available information before purchasing.

9. Payment Disputes and Chargebacks

9.1 Contact Us First

If you have concerns about a charge, please contact us directly before initiating a chargeback with your payment provider. We can often resolve issues quickly and amicably.

9.2 Chargeback Policy

If you initiate a chargeback:

• Your account access will be immediately suspended
• We will provide documentation to your payment provider demonstrating service delivery
• Unjustified chargebacks may result in permanent account termination
• You may be responsible for chargeback fees and administrative costs

10. Account Termination Refunds

If we terminate your account due to Terms of Service violations:

• No refunds will be provided
• All course access will be immediately revoked
• Outstanding payments remain due

If you voluntarily close your account:

• Refunds are only available for courses purchased within the last 14 days
• Lifetime access purchases are non-refundable after 14 days

11. Course Content Changes

We continuously improve our courses. If we make substantial changes:

• Content additions: No refund required; you receive enhanced value
• Content updates: Previous purchasers receive updates at no additional cost
• Content removal: If significant content is removed within 90 days of your purchase, you may request a partial refund
• Course discontinuation: If a course is permanently discontinued, you retain access to existing materials, but refunds are not automatic

12. Special Circumstances

12.1 Compassionate Refunds

We understand that unexpected circumstances arise. We may consider refund requests beyond our standard policy for:

• Serious illness or injury (documentation may be required)
• Military deployment
• Family emergencies
• Other extraordinary circumstances

These are evaluated case-by-case and are not guaranteed.

12.2 Course Transfers

Course access is non-transferable. However, in exceptional circumstances, we may allow a course transfer to another individual instead of a refund. Contact us to discuss options.

13. Geographic Considerations

13.1 International Purchases

For international customers:

• Refunds are processed in the original purchase currency
• Currency exchange rates may differ at the time of refund
• You are responsible for any currency conversion fees charged by your bank
• Local consumer protection laws may provide additional rights

13.2 EU and UK Customers

Under EU/UK consumer protection laws, you have the right to cancel within 14 days. However, by accessing digital course content, you acknowledge that:

• You are requesting immediate access to digital content
• You waive your right of withdrawal once you begin accessing course materials
• Our 14-day money-back guarantee provides equivalent or better protection

14. Refund Policy Updates

We may update this Refund Policy from time to time. Changes will:

• Be posted on this page with a new "Last Updated" date
• Apply to purchases made after the update date
• Not affect purchases made before the update (governed by the policy in effect at purchase time)

15. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

16. FAQ - Frequently Asked Questions

Q: Can I get a refund if I've completed the entire course?

A: Refunds are intended for customers who are genuinely dissatisfied with a course. If you've completed all or most of the course content, your refund request may be denied. Please request refunds early if you're unsatisfied.

Q: What if I purchased a course by mistake?

A: If you purchased a course accidentally, contact us immediately (within 24 hours). We can often cancel the order before processing, or provide a full refund if requested promptly.

Q: Can I exchange a course for a different one?

A: We do not offer direct course exchanges. However, you can request a refund within 14 days and purchase a different course. Contact us if you need assistance with this process.

Q: What if I don't receive my refund within the stated timeframe?

A: First, check with your payment provider, as processing times vary. If 20 business days have passed since our refund confirmation, contact us immediately for assistance.

Q: Do you offer refunds for gift purchases?

A: The gift recipient can request a refund within their 14-day window. The original purchaser cannot request a refund once the gift has been delivered to the recipient.

This Refund Policy is effective as of January 1, 2025, and applies to all purchases made from Math Learning Pro through mathlearningpro.com. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.